User Manual/Administration Interface/Order details

Basic order details
The orders created by the Arcavias e-commerce framework are split into two areas: Invoice related data and general order details. The difference is that an order can have several invoices, e.g. if orders have to be split or if customers are able to order the same products again with one click.

Invoice details


The left side of the detail view contains invoice information. Their purposes are:


 * ID (read-only) : Unique order ID that is used for internal references. This value is generated automatically.


 * Source (read-only) : If you have different channels besides the web interface like a call center using a different application, this contains where the order comes from. Its value depends on what the application sets during the order process.


 * Purchase date (read-only) : The date and time when the payment status of the order was first set to anything else than "unfinished".


 * Payment status : Last payment status of the order. This can be changed manually or by automated processes. The available payment status values are:
 * unfinished : Still unfinished
 * deleted : Deleted by the shop owner
 * canceled : Canceled by the customer
 * refused : Refused by the payment provider
 * refund : Refund by the shop owner
 * pending : Waiting on the payment
 * authorized : Shop owner is authorized to get the money from the customer
 * received : Money received by the shop owner


 * Delivery date : The date and time when the order was shipped to the customer. Usually, it's the date when the parcel was handed over to the logistic partner.


 * Delivery status : Last delivery status of the order. This can be changed manually or by automated processes.
 * unfinished : Still unfinished
 * deleted : Deleted by the shop owner
 * pending : Waiting for further actions
 * progress : Delivery is in progress (internally)
 * dispatched : Parcel was handed over to the logistic partner
 * delivered : Customer received the parcel
 * lost : Parcel is lost on the way to the customer
 * refused : Parcel was refused by the customer
 * returned : Parcel was returned to the shop owner


 * Created (read-only) : Date and time when the entry was added. This value is set automatically.


 * Last modified (read-only) : Last date and time when the entry was edited. This value is set automatically.


 * Editor (read-only) : Last user who added or modified the entry. This value is set automatically.



General order details


The right side of the detail view contains general order information that can be shared by several invoices. Their purposes are:


 * Site (read-only) : Code of the site the order was created in. If you have only one shop, this is usually "default", the codes for other sites depends on what was entered when the site was created.


 * Customer (read-only) : Unique ID of the customer if he has created a permanent account in the shop.


 * Currency (read-only) : Three letter ISO currency code of the prices in this order.


 * Total (read-only) : Total price of the order including shipping and rebates.


 * Shipping (read-only) : Shipping costs for this order.


 * Comment (read-only) : Additional text the customer has entered at the end of the order process.



Products


The "Products" tab contains the products that were bought by the customer in this order. The most important columns are shown by default but more columns can be displayed via the menu in the list header. If you double-click on a list item, the detail view is opened and it contains the following fields:


 * ID (read-only) : Unique ID of the ordered product. This is generated automatically by the database.


 * Base ID (read-only) : ID of the basic order that this ordered product belongs to.


 * Code (read-only) : Code/SKU/EAN of the ordered product. There can be more than one product with the same code in the order but e.g. with a different price (if a rebate was granted for one item) or with different product attributes.


 * Name (read-only) : Name of the product in the language the customer used while shopping.


 * Quantity (read-only) : Amount of products that was ordered.


 * Price (read-only) : Price of the ordered products. Usually, this is the number of ordered products multiplied by the price of a single product minus the rebate.


 * Shipping (read-only) : The shipping costs per product, calculated by the number of ordered products multiplied by the shipping costs of a single product minus any shipping rebate granted per product.


 * Rebate (read-only) : Value of the rebates granted on the product price or the shipping costs per product. This is for informational purpose only.


 * Tax rate (read-only) : Tax rate that applies to the price.


 * Status (read-only) : Delivery status of this ordered product. It's values are the same as for the delivery status of the whole order.


 * Created (read-only) : Date and time when the entry was added. This value is set automatically.


 * Last modified (read-only) : Last date and time when the entry was edited. This value is set automatically.


 * Editor (read-only) : Last user who added or modified the entry. This value is set automatically.

The right side of the view contains the list of product attributes selected by the customer for this product. The product attributes are important for configurable products where customers can "build" their own product by selecting a base product and choosing additional properties the product should have. The most important columns of the product attribute list contains are


 * Name : Name of the product attribute in the language of the customer.


 * Code : Unique code of the product attribute.


 * Value : Value or values of the product attribute.

The hidden columns can be shown via the list header menu.



Addresses


The content of the "Addresses" tab is split into the billing address (left section) and the delivery address (right section). The billing address is always available while the delivery address is only available if the customer entered a different one than the billing address. The displayed fields of each address are:


 * Company (read-only) : Name of the company the customer orders for. This field is usually optional in the front-end.


 * Salutation (read-only) : The standard salutation values are "mr" (Mister, male), "mrs" (Misses, female), "ms" (Miss, female) and "company" (organization, no gender). If the field is empty, the salutation is unknown.


 * Title : Any official titles like "PhD", etc. This field is usually optional in the front-end.


 * First name : The first name of the customer. This field might also be used for first and middle name.


 * Last name : The last name of the customer. This field might contain the whole name for names that does not fit into the first/last name schema


 * Address 1 : First address part. In the western hemisphere this is usually the street name.


 * Address 2 : Second address part. In the western hemisphere this can be used for the house number.


 * Address 3 : Third address part. This might be used for house names, floor number or any other additional information. This field is usually optional in the front-end.


 * Postal code : Postal identification for the place the customer lives. This might be empty for areas that don't use this.


 * City : City, town or village name the customer lives in.


 * State : Used in countries that are divided into sub-areas like federal states.


 * Country : Two letter ISO country code the customer lives in.


 * Telephone : Telephone number of the customer. This field is usually optional in the front-end.


 * Telefax : Facsimile number of the customer. This field is usually left out in the front-end as facsimile numbers are not that important anymore.


 * E-Mail : Electronic mail address of the customer. This is required by most shops as it's used for sending confirmation e-mails.


 * Website : URL of the website if the customer entered one. This field is usually not asked for.


 * Created (read-only) : Date and time when the entry was added. This value is set automatically.


 * Last modified (read-only) : Last date and time when the entry was edited. This value is set automatically.


 * Editor (read-only) : Last user who added or modified the entry. This value is set automatically.



Delivery


The "Delivery" tab of the order contains the details about the delivery option chosen by the customer. The field in the left panel are:


 * Code (read-only) : Unique code of the delivery service. This is the code of the configured service item and can be anything to help the shop owner to identify how the parcel should be delivered to the customer.


 * Name (read-only) : Name of the delivery option in the language of the customer.


 * Price (read-only) : Additional price for the shipping. This is usually 0.00 as the shipping costs are shown in the next field.


 * Shipping (read-only) : Total shipping costs of this order including the shipping costs per product minus any rebate granted on the shipping costs.


 * Rebate (read-only) : The value of the rebate granted on the shipping costs including the rebates granted on shipping costs per product. This value is for informational purpose only.


 * Tax rate in % (read-only) : Tax rate of the shipping costs in percent.


 * Created (read-only) : Date and time when the entry was added. This value is set automatically.


 * Last modified (read-only) : Last date and time when the entry was edited. This value is set automatically.


 * Editor (read-only) : Last user who added or modified the entry. This value is set automatically.

The right side of the view contains the list of delivery attributes selected/entered by the customer for this delivery service. The most important columns of the delivery attribute list are


 * Name : Name of the delivery attribute in the language of the customer.


 * Code : Unique code of the delivery attribute.


 * Value : Value or values of the delivery attribute.

The hidden columns can be shown via the list header menu.



Payment


The "Payment" tab of the order contains the details about the payment option chosen by the customer. The field in the left panel are:


 * Code (read-only) : Unique code of the payment service. This is the code of the configured service item and can be anything to help the shop owner to identify how the order was payed by the customer.


 * Name (read-only) : Name of the payment option in the language of the customer.


 * Price (read-only) : Additional price for the payment. This can be additional costs for the payment like the transaction fee of the credit card provider.


 * Shipping (read-only) : Total shipping costs for this payment. This is usually 0.00.


 * Rebate (read-only) : The value of the rebate granted on the payment costs. This value is for informational purpose only.


 * Tax rate in % (read-only) : Tax rate of the payment costs in percent.


 * Created (read-only) : Date and time when the entry was added. This value is set automatically.


 * Last modified (read-only) : Last date and time when the entry was edited. This value is set automatically.


 * Editor (read-only) : Last user who added or modified the entry. This value is set automatically.

The right side of the view contains the list of payment attributes selected/entered by the customer or the information sent back by the payment provider. The most important columns of the delivery payment list are


 * Name : Name of the payment attribute in the language of the customer (if it was entered by the customer).


 * Code : Unique code of the payment attribute.


 * Value : Value or values of the payment attribute.

The hidden columns can be shown via the list header menu.



<< Previous: Manage orders